The General Auto Insurance Phone Number
The General Auto Insurance Contact Information
We have listed The General Auto Insurance phone number as well as multiple contact options to ensure customers can easily reach the right department for assistance. Below are the main contact details, including phone numbers, customer service hours, and alternative communication methods.
Customer Service Phone Numbers
Main Customer Service Line
Phone Number: 1-844-328-0306
For general inquiries, policy information, and account management.
Claims Department
Phone Number: 1-800-280-1466
Available 24/7 for new claims filing and assistance.
Fraud Reporting
Phone Number: 1-800-280-1466 Ext 1115
Report suspected fraud cases quickly and securely.
Roadside Assistance
Phone Number: 1-844-608-4726
Accessible 24/7 for emergency roadside services.
Customer Service Hours
| Day | Hours (CT) |
|---|---|
| Monday-Thursday | 7:00 AM – 9:00 PM |
| Friday | 7:00 AM – 8:00 PM |
| Saturday | 8:00 AM – 4:00 PM |
- Claims Department:
- New Claims: Available 24/7
- Existing Claims: Monday – Friday, 8:00 AM – 5:00 PM (local time)
Additional Contact Methods
Online Options
- Website Contact Form: Submit general inquiries through The General’s official site.
- Email: Claims@thegeneral.com for claims-related questions or document submissions.
Mailing Addresses
- General Correspondence:
2636 Elm Hill Pike, Suite 510, Nashville, TN 37214 - Claims Department:
6000 American Parkway, Madison, WI 53783-0001
Fax Number
1-800-544-9021: Submit claims-related documents via fax.
The General Auto Insurance Overview
Company Background
| Feature | Details |
|---|---|
| Experience | Nearly 60 years in the insurance industry |
| Financial Stability | A-rated by AM Best |
| Customer Base | Over 1 million drivers insured nationwide |
Coverage Area
| Available in | 46 states and Washington, D.C. |
| Policy Tailoring | Adapts to both fault and no-fault states |
Key Features and Benefits
- Flexible payment plans to accommodate diverse budgets
- Low down payment options for easier policy initiation
- Coverage options designed for drivers with imperfect records or credit histories
- Quick quote process available in under 2 minutes
Insurance Products and Services
Types of Coverage Offered
| Coverage Type | Features |
|---|---|
| Liability Coverage | Covers bodily injury and property damage |
| Collision Coverage | Protects against damages to your vehicle |
| Comprehensive Coverage | Covers theft, vandalism, and non-collision damages |
| Uninsured Motorist Coverage | Protects against uninsured or underinsured drivers |
| Full Coverage | Combines liability, collision, and comprehensive |
Discounts and Savings Opportunities
| Discount Type | Criteria |
|---|---|
| Multi-Vehicle Discount | Insure more than one car under the same policy |
| Safety Features Discount | Vehicles equipped with advanced safety features |
| History-Based Discount | Good driving or continuous coverage history |
| State-Specific Discounts | Availability varies by location |
Roadside Assistance Program
| Service | Features |
|---|---|
| Towing | Covers vehicle towing services |
| Battery Service | Jump-starts and battery replacements |
| Fuel Delivery | Emergency fuel refills |
| Lock-Out Assistance | Help with retrieving keys from locked vehicles |
| Pricing | 6-month plan: $60 ($65 in CA), 12-month plan: $120 ($125 in CA) |
Managing Your Policy
Online Account Management
| Feature | Benefits |
|---|---|
| MyPolicy Online Portal | Manage policies, payments, and updates |
| Mobile App | Access digital ID cards, file claims, and pay bills from your smartphone |
Policy Changes and Cancellation
- Changes: Update coverage or personal details via phone or online portal.
- Cancellation: Must be initiated by phone, mail, or in-person. Fees range from $30-$50, depending on the state and policy.
Claims Process
| Step | Details |
|---|---|
| Filing | Available via phone, online, or mobile app |
| Claim Number | Required for correspondence and updates |
| Timeline | No strict limit, but prompt reporting is recommended |
Customer Support and Resources
Support Options
- Phone support with live representatives
- Scheduled call-back options for busy customers
- Live chat through the official website
- In-app support for on-the-go assistance
Additional Resources
- Find a Local Agent: Locate nearby offices for in-person service.
- Career Opportunities: Explore job openings within The General.
- Agent Resources: Tools for partners and affiliated lenders.
Factors Affecting Insurance Costs
| Factor | Details |
|---|---|
| Personal | Age, driving history, credit score |
| Location | ZIP code, traffic patterns, accident/theft rates |
| Vehicle | Make, model, year, and safety features |
The General Auto Insurance combines affordability, accessibility, and robust customer service, making it a trusted choice for drivers across the United States. Whether you’re managing an existing policy, filing a claim, or exploring coverage options, their comprehensive contact resources and services ensure a seamless experience.